service request

To request additional service for your ATM, contact WRG at 1.800.531.1230, option 5. Our trained technical support staff can answer your questions and assist you with ordering a RMA. 

If you need to update or service out of warranty parts, download the service form listed below.

When you call technical support to get an RMA warranty replacement component, please be sure you are prepared to give the serial number of the defective part. WRG technical support staff cannot issue an RMA without the serial number. We also need the RMA paperwork signed and returned to us before the component will ship. Please verify all the information on the RMA form is correct before signing it and faxing it to WRG. When returning components to WRG, please ensure the proper paperwork is in the box. Please
note the same-day shipping cut off time is 2 p.m. EST for all RMAs.

Service Form

Credit Card Authorization Form

WRG has an unblemished record with the Better Business Bureau since 1993 and we are proud to be a member of the Better Business Bureau.

Phone: 1.800.531.1230
Fax: 440.954.3672